Customer Experience in Loan collections

Ignoring Customer Experience in Loan Collections is Risky

As per reports by the World BankĀ¹, emerging markets and developing countries are expected to bear a major economic brunt of the ongoing Russia-Ukraine war. Global energy prices and commodity prices have been pushed up by ongoing conflicts. Retail inflation in India grew by a mammoth 7.8 percentĀ² in April 2022. To address the rising costs, the Reserve Bank of India (RBI) raised…

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