penagihan utang di Indonesia
Debt collections

From Archaic to Digital: The Potential For Remodelling Debt Collections in Indonesia

Indonesia is working to establish itself as one of the top 10 economies in the world by 2045. A McKinsey reportⁱ¹ has predicted that approximately 90 million Indonesian citizens will join the consumer class by 2030 – a number higher than all emerging nations except China and India. In addition, government data indicates that Indonesia’s GDP is expected to grow…

Continue Reading

Online Dispute Resolution

Expediting debt settlements using the Online Dispute Resolution framework

The debt recovery process entails a lender sending out reminders, collecting payments, and, if necessary, initiating legal action against the party that defaults. Disputes will inevitably arise regarding the legal side of debt recovery. However, due to the overwhelming number of cases that are already on the docket, the traditional legal strategy of having cases resolved in court does not…

Continue Reading

Digitizing rural lending in India

Digitization Will be a Shot in the Arm for Rural Lending

The digital disruption in the financial sector over the past decade has not only simplified financial management but also improved financial inclusion. A McKinsey report¹ highlighted that despite rapid urbanization, the rural population is likely to form 63% of the total market share in India by 2025. The rapid adoption of digital technologies by various banks and other non-banking financial…

Continue Reading

AI-powered chatbots
Debt collections

AI chatbots are transforming the debt collections industry

Businesses today are moving toward integrated, specialized, and intelligent strategies for effective customer engagement and retention. With the advent of Artificial Intelligence (AI), Natural Language Processing (NLP), and Robotic Process Automation (RPA), the banking and financial services industry is leveraging new possibilities in digital transformation. With 600 million smartphone users¹ in India, and social media facilitating faster information exchange, powerful…

Continue Reading