Customer experience in loan collections
Debt collections

Enhancing customer experience is the need of the hour in debt collections

Customer experience is a key enabler for customer loyalty. This aspect is no different when it comes to the banking and financial services industry. The rise of FinTech and digital lenders compelled traditional banks and non-banking lenders to include customer experience as a key priority. As per a McKinsey research┬╣, leaders in the banking industry delivered 55% higher total shareholder…

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