debt collections agents
Debt collections, Product

Boost debt collections agents’ performance with CG AgentXcel

The lack of transparency in work distribution and ineffective incentive management contribute to the high attrition rates experienced by collections contact center teams and field teams. In addition to lowering team morale, this translates into subpar performance in collections.  Therefore, it is crucial for lenders to prioritize transparency and effective tracking of agent performance, which will result in higher agent…

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