Customer Experience in Loan collections
General

Ignoring Customer Experience in Loan Collections is Risky

As per reports by the World Bank, emerging markets and developing countries are expected to bear a major economic brunt of the ongoing Russia-Ukraine war. Global energy prices and commodity prices have been pushed up by ongoing conflicts. Retail inflation in India grew by a mammoth 7.8 percent in April 2022. To address the rising costs, the Reserve Bank of…

Continue Reading

General

How to Improve Debt Collections through Automation?

Debt collections is an important pillar in lending as it directly impacts the lender’s overall revenue and profitability. Growing purchasing power is accelerating the consumption of debt-based products in India, thereby, creating a promising growth opportunity for lenders. But at the same time, the need to recover debts is also increasing due to multiple factors. This brings forth the need…

Continue Reading

debt recovery software for banks
General

Leveraging the Right Technology is Pivotal to Rein in NPAs

Over the last seven years, gross non-performing assets (NPAs) of public sector banks (PSBs) have doubled, going from INR 2.24 trillion in 2014 to INR 5.40 trillion in 2021. As per a Reserve Bank of India (RBI) report, the gross non-performing assets (NPAs) of banks may increase from 6.9% in September 2021 to 8.1% by September 2022 under the baseline scenario and to…

Continue Reading

automation in banking industry
General

Are your Loan Collection Mechanisms Future-Ready?

As the world tries to return to a semblance of normalcy in a post-pandemic world, the lending industry is seeing some respite. A recent Moody’s report expects growth in bank loans to accelerate to 12-13% in FY 23 aided by increasing corporate earnings and easing of funding constraints for NBFCs. An Icra report predicts an 8.9-10.2 per cent growth for…

Continue Reading

Debt collectiion platform
General

Time for NBFCs to re-think their credit collections approach

In the last decade, the financial sector in India has seen a paradigm shift in credit growth with Non-Banking Financial Companies (NBFC) acting as the key catalysts in this growth. As per data from the RBI, on March 31, 2021, the NBFC sector (including HFCs) had assets worth more than INR 54 trillion, equivalent to about 25% of the asset…

Continue Reading