Banks are speeding up the adoption of automation technologies to ride the wave of cost-effectiveness, productivity, and improved customer experience. Automation in banking sector in India gives banks a unique opportunity to maintain a competitive edge by transforming a core part of their strategy and delivering a comprehensive banking experience. The industry is rapidly marching ahead on the digital transformation…
With increasing competition from the fintech industry and digital-first banks, the traditional players in the banking and financial services sector need to continually evolve, remain competitive, and provide a holistic customer experience. Banks and NBFCs are looking to reduce operational costs, boost profitability, and improve productivity in addition to dealing with a lack of skilled resources, inefficient procedures, technology usage…
With the growing prominence of digital banking across the global economic landscape, traditional banking processes are being challenged and transformed rapidly. Building on the advancements in technology and the emergence of innovative business models, it is possible to easily execute regular banking transactions online, through self-service channels and web-based applications. Customers now have access to digital wallets, instant payments, online…
Digital financial services are accessed and delivered through a wide array of internet based digital channels such as mobile phones, ATMs, Point of Sale (POS) terminals, laptops, and other electronic devices. They include making payments, remittances, insurance, credit savings, and other financial transactions. The availability of digital financial services has led to a change in the way people manage their…