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Until recently, brick-and-mortar institutions like the bank and NBFC branches were the main providers of traditional financial services. Customers interacted with tellers for routine transactions, visited physical branches for account management, and relied on in-person meetings with financial advisors in the branches for investment advice. Access to financial services was often constrained by geographical proximity, and transactions were paper-based, involving documents, cheques and physical currency. The process was typically characterized by long processing times, limited accessibility, and a greater reliance on face-to-face interactions, making financial services less agile and adaptable to the rapidly changing demands of consumers.

Source: Mckinsey & Company

Thanks to the deployment of financial technology (fintech), the landscape has undergone a dramatic shift very rapidly. This ascent has been fueled by the expansion of the banking industry, the swift adoption of digital technologies, shifts in customer preferences, and growing endorsements from both investors and regulators. Throughout this period, fintech companies have profoundly altered specific facets of financial services, introducing innovative and customer-centric value propositions, forging collaborative business models, and assembling versatile and agile teams. According to a research by McKinsey, the fintech industry is poised for substantial growth, with revenues projected to expand nearly three times more rapidly than those in the traditional banking sector from 2023 to 2028. This forecast underscores the accelerating momentum and increasing significance of fintech in the financial landscape, signaling a significant shift in the dynamics of the industry over the coming years. Some of the ways fintech is impacting the finance industry are discussed below. 

1. Digital payments and cashless transactions

One of the most visible and transformative ways fintech is impacting the financial services industry is through the proliferation of digital payment solutions. Fintech companies have played a pivotal role in the widespread adoption of digital wallets, mobile banking apps, and contactless payment methods. The advent of the Unified Payments Interface (UPI) in India, for instance, has completely changed the way people transfer money, pay bills, and make purchases. The convenience, speed, and security offered by digital payment platforms have not only reduced reliance on branch banking but have also contributed to the government’s vision of a cashless economy.

2. Financial inclusion through mobile banking

Fintech has emerged as a catalyst for financial inclusion, particularly in regions where traditional banking infrastructure is limited. Mobile banking solutions and fintech apps enable individuals, even in remote areas, to access basic financial services. This has opened up avenues for previously unbanked populations to save, invest, and participate in the formal financial system. The simplicity of mobile-based interfaces and the ease of account management have made financial services more accessible to a broader demographic.

3. Robo-advisors and personalized financial planning

Robo-advisors, powered by artificial intelligence and machine learning algorithms, are transforming the investment landscape. These digital platforms analyze user preferences, risk tolerance, and market trends to provide automated and personalized investment advice. Investors, whether seasoned or novice, can benefit from cost-effective, data-driven strategies that align with their financial goals. Fintech’s foray into wealth management is democratizing access to financial planning and investment opportunities, reducing the reliance on traditional financial advisors.

4. Neobanking

In recent years, there has been a steady rise in the proliferation of neobanking platforms globally, accompanied by a corresponding surge in global investments within this segment. This trend is notably mirrored in the Indian FinTech space, where the count of neobanking startups is steadily increasing each month, drawing attention and investments from international stakeholders. The consistent influx of funding, particularly since 2017, underscores the growing allure of this sector, with the momentum further accelerated by the recognition of neobanks’ potential, a realization notably amplified by the impact of the pandemic on the financial services landscape.

5. Lending and credit scoring innovations

Fintech has revolutionized the lending landscape by introducing alternative credit scoring methods and innovative lending models. Fintech lenders leverage alternative data sources, such as social media activity and transaction history, to assess creditworthiness. This approach allows for more inclusive lending practices, providing individuals and small businesses with access to credit that may have been previously unavailable.

Credgenics, a fintech startup based in India, has been making waves in the industry by revolutionizing the traditional approach to debt collections. Employing advanced technologies such as artificial intelligence (AI) and machine learning, Credgenics has developed a sophisticated platform that enhances the efficiency and effectiveness of debt recovery processes. The platform utilizes predictive analytics to assess the likelihood of successful recoveries, allowing financial institutions and lenders to optimize their debt collection strategies.

What sets Credgenics apart is its emphasis on a customer-centric approach to debt recovery. By leveraging data analytics, the platform identifies the most suitable and personalized methods for debt resolution, ensuring a more empathetic and targeted interaction with borrowers. This not only improves the chances of successful recoveries but also contributes to a positive customer experience. The use of technology-driven solutions in debt collections by Credgenics showcases how fintech is transforming traditionally labor-intensive processes, making them more efficient, data-driven, and consumer-friendly.


The fintech revolution is ushering in a new era of financial services characterized by efficiency, accessibility, and innovation. As technology continues to evolve, so are the many ways fintech is impacting the finance industry, influencing everything from customer interactions to the very architecture of financial systems. While regulatory considerations and data security must be navigated, the transformative potential of fintech promises to reshape the finance industry for the better, making financial services more inclusive, efficient, and responsive to the evolving needs of a diverse global population.

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1. What are some ways fintech is impacting the finance industry?

Fintech is exerting a profound influence on the finance industry in a myriad of transformative ways. One significant impact is the digitization of financial services, offering users streamlined and user-friendly platforms for tasks like banking, investments, and payments. This shift towards digital solutions not only enhances customer convenience but also allows financial institutions to operate more efficiently and cost-effectively.

Moreover, fintech is fostering financial inclusion by leveraging innovative technologies to reach underserved populations. Mobile banking, digital wallets, and alternative credit scoring methods are extending financial services to individuals who traditionally lacked access. Artificial intelligence and machine learning combined with fintech’s data-driven methodology are revolutionizing risk assessment and enabling more precise credit decisions and individualized financial solutions. The industry’s embrace of blockchain technology is enhancing transparency in transactions and reducing fraud, contributing to a more secure and trustworthy financial ecosystem. Collectively, these advancements underscore fintech’s capacity to reshape the finance industry, making it more accessible, efficient, and responsive to the evolving needs of consumers and businesses.

2. How is fintech changing the way we make payments?

Fintech is transforming payment methods by introducing digital wallets, mobile payment apps, and contactless transactions. These technologies offer convenience, speed, and enhanced security, reducing reliance on traditional banking channels.

3. What role does fintech play in financial inclusion?

Fintech promotes financial inclusion by providing accessible and affordable financial services to underserved populations. Mobile banking, digital lending, and microfinance through fintech platforms empower individuals who may have limited access to traditional banking.

4. How does fintech impact investment and wealth management?

Fintech innovations, such as robo-advisors, algorithmic trading, and peer-to-peer lending, are democratizing investment opportunities. These platforms offer automated, low-cost investment solutions, making wealth management more accessible to a broader range of investors.

5. In what ways is fintech influencing traditional banking models?

Fintech is challenging traditional banking models by offering faster, more efficient services. Neobanks and digital-only banks are gaining popularity, providing seamless online experiences, lower fees, and innovative financial products that compel traditional banks to adapt to changing customer expectations.

6. How does fintech address security concerns in the finance industry?

Fintech employs advanced security measures, including encryption, biometric authentication, and AI-driven fraud detection, to enhance the safety of financial transactions. These technologies contribute to a more secure financial ecosystem, building trust among users and mitigating potential risks.

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